Online Policies

Method of Payment

It’s easy to make a purchase at Naturaw.ca. You can pay for your order with a Visa, Visa Debit, MasterCard MasterCard Debit, American Express issued from any Financial Institution, worldwide.

Exchanging or Returning Products Purchased Online

Please refer to our full Return Policy.

Promotional Pricing

All of Naturaw’s price changes take effect as of midnight (12am) EST on the advertised date. This also applies to special promotional events (such as Online Only Events), unless otherwise indicated.

Purchasing by Minors

For the protection of our shoppers, it is our policy to not sell to minors. If you are under the legal age of majority and wish to purchase from our online store, please have a parent or legal guardian make the purchase for you.

Naturaw Delivery

We will personally deliver the order ourselves. We do not use external suppliers. The date of delivery will be communicated to you via email once your order has been prepared.
Naturaw delivery charge is a flat fee of $15.00 or $25.00 dependent upon your location, for any size order made up of any items. Order over $200.00 are delivered free of charge anywhere within our shipping map.
Orders delivered by Naturaw will be transported in an insulated environment and they will be packed in their original containers.

Errors or misprints

We strive to prevent errors. How we fix them depends on the error. If we find that a product description is incorrect, for example, we’ll correct it.
In general, you should know that prices and availability are subject to change without notice. Errors will be corrected where discovered. Naturaw reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions, including after an order has been submitted, whether or not the order has been confirmed and your credit card charged, as permitted by law. If your credit card has already been charged for the purchase and your order is canceled, Naturaw.ca will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.

6. Liability

6.1 The products sold on this website comply with all relevant Canadian legislation. We cannot warrant or represent that they comply with any legal requirement outside Canada.
6.2 We do not accept liability for any result feeding or administering products we sell. You are responsible for how you use and/or administer our products.
Should you have further questions regarding this policy, please contact:
Naturaw Canine Foods Ltd at 1-844-NATURAW.