4.1 Goods are dispatched from our factory 3 times, per week. We deliver on Monday, Wednesday and Friday. We do not deliver on Statutory Holidays.
4.2 We do not use 3rd party shipping providers. All Goods are handled and delivered directly by Naturaw Canine Foods Ltd.
4.3 We will do our best to ensure your delivery does not arrive in multiple parts.
4.4 We deliver anywhere within the City of Toronto & the Greater Toronto Area.
4.5 We will deliver the goods to the premises you specify on your order. You must be at home to accept delivery of your order, which is normally between 11:00am and 8:00pm Monday, Wednesday or Friday. You will be notified via email when your order is ready to ship and the exact delivery date.
• If you refuse delivery to our driver prior to communicating with our Client Care Representatives, we will be unable to offer a refund/replacement.
4.6 Disposal of packing materials is your responsibility.
4.7 We ask that you don’t refuse a delivery. Even on the rare occasion a delivery takes longer than anticipated to arrive, your order is still perfectly good to use. Our drivers are also our handlers and they know how long the Goods can be out for. If upon accepting a delivery, you discover any discrepancies with your order, please contact us via Live Chat or Live Agent so we may make it right.
4.8 Deliveries are made on the condition that there is reasonable access for the safe and prompt delivery of the goods. You should advise us about any special delivery requirements or conditions when you place your order.
4.9 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of God, war, riot, civil commotion, malicious damage or the default of our suppliers.
4.10 Time is not the essence of the contract unless expressly stated otherwise in writing by the owner of the company.
4.11 Delivery charges and options are calculated automatically based on what you have in your order (product type, weight) and the delivery postal code.