We deliver on Mondays, Wednesdays and Fridays.
Our delivery system will let you know if we deliver in your area – just enter your address upon checkout to see what options are available.
We deliver within the Greater Toronto Area (GTA) using our own vehicles and drivers but also ship all over Ontario via UPS, Fed Ex and Canada Post.
Once you place your order and the products are in stock, deliveries will usually take place with 24-48 business hours.
If by some reason (emergency, weather, illness etc.), the delivery may be delayed and we will notify you right away.
- Please note that we do not deliver any fresh bulk orders at this time and you’ll have to arrange for pickup from our production facility, in Scarborough.
We highly recommend that our customers are home to receive their order so that the freshness of our food is not compromised.
We always let our customers know when we are on our way via text message or phone call.
If you are unable to be home at the time of delivery, please provide a cool box in a shaded area, that we can place the food in. However, the food should be refrigerated or frozen within 2 hours.
This depends on distance from our production facility in Scarborough. Orders within a 4km radius of our shop are free, regardless of the total. Shipping costs and time frames are calculated on the checkout page, before you confirm your order.
Once you place your order online, our production team is notified right away and begins collecting your order for pickup. If all the items are in-stock, expect a text message within 2-3 hours.
If you need your order faster, message us via live chat or call us at 1-844-Naturaw and we’ll expedite your request. If for some reason there’s a problem with one of the items ordered, we’ll call you to arrange a replacement or refund.
At this time, Fresh Bulk orders are only available for pick-up. Viewing our Production Calendar on our Home Page allows your to view our available productions dates and pre-order your fresh bulk protein. We’ll text and email you once the order is ready for pick-up.
Our fresh bulk orders are for same day pick-up only. If you cannot pickup your order the same day, we can hold it for a max of 1 more day, but you’ll have to advise us.